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‘You do not need to be the expert on , but you do need to understand what can do for organisations.’ Before any organisation can implement , they need to decide if the technology is right for their business.
Organisation’s can’t be pressured into the fact that has gone mainstream . It is already present in people’s smartphones, internet smart engines, connected homes and a range of solutions. Companies need to identify a problem and judge whether the technology will help them solve it.
Jorge Sanchez – director of product strategy at Appian believes that companies can derive real value from this technology in their applications, “as it helps automate repetitive tasks, empowering employees and agents by helping them make better, faster, and more informed decisions.”
“It’s not just about following the latest trend, but rather leveraging a new technology that can positively impact your bottom line.” Jorge Sanchez believes businesses should start small when implementing . Jump start automation initiatives
Any organisation or any area of a business that can benefit from automation can benefit from .
“Simply put, is one of those technologies that can jump start many automation initiatives, as well as improving current business outcomes,” explains Sanchez. “Many banks, insurers, healthcare providers and retailers have already adopted into customer service functions to provide intelligent insights, faster service and better customer experience.” A guide to in enterprise: Is it right for your business?
“For example, retail banks use to offer suitable banking products to their customers. Insurance companies leverage to verify identity, assess risk profiles and recommend coverage.”
“Healthcare providers are incorporating to triage patient referrals and cases, as well as diagnostics. Retailers have been using for years to identify shopping patterns and recommend items to consumers.”
“There are many other areas that will become more intelligent and automated in the years to come, including back-office functions like accounting, IT support, operations, and logistics.”[…]