Leaders get things done through others. Critical conversations with collaborators or partners to give feedback, negotiate, motivate, and solve conflicts are the core of their daily activities. Those moments are the ones when the difference between a leader and a boss is made.

SwissCognitiveFocusing on critical conversations is a key element for trainers and coaches to make a durable and sustainable impact on leaders. Tutoring on critical conversation is a tough job, because: Mastering critical conversations is an achievement that demands a lot of practice.

Coaching on how to properly manage a critical conversation is very often not enough to shift the leader from habits (comfort zone) to smart behaviors (game-changer zone) that positively affect team performance.

Role playing, one of the most-used tools to practice critical conversations, is a truly effective techniques-transfer method that lets participants mirror one another, but it is often underutilized due to time and cost restraints.

Online training tools, such as learning games, are simply not smart enough to be reliable when a sustainable behavioral change is required (for instance, in delivering an after-class or post-coaching follow-up phase).

Measuring the impact of training and coaching on leadership soft communication behaviors is a very complex task; as a corporate trainer or executive coach, you struggle every day to provide evidence of your learning impact on leaders when it comes to critical conversations.

More and more leaders are realizing the importance of mastering critical conversation skills and asking for more comprehensive development programs on it, as well as smart metrics to achieve and track results in conversational team leading.

On the other side, the rise of technologies based in artificial intelligence (AI) is having a strong impact on the training and coaching industry. It’s boosting the development of some interesting applications—especially in the field of smart simulations, which can play a critical and disrupting role in a well-designed training follow-up strategy. […]

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