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Is artificial intelligence (AI), machine learning (ML) suitable for small businesses?

Is artificial intelligence (AI), machine learning (ML) suitable for small businesses?

Artificial intelligence () and () are some of the most widely used applications of Information Technology (IT) services which are thoroughly used in large enterprises.

SwissCognitiveNew Delhi: In order to make the business operations more efficient and automated, the deployment of software is required in place of manpower. It has been seen in all the businesses where computer machines have taken the place of a number of employees. With the incorporation of software which is set to work on designated protocols, an enterprise can become more cost-efficient and dynamic.

Artificial intelligence () and () are some of the most widely used applications of Information Technology (IT) services which are thoroughly used in large enterprises. The usage of and software in small and medium enterprises (SMEs), small-scale businesses, seasonal businesses and conditional businesses to make the business process more robust is a big question today. Will it increase efficiency? Will it generate more profits?

There are several business processes which can be automated with the help of and software which can reduce the additional manpower count, monthly employee benefit expenses, office space for the workforce and office supplies consumed by them.

The periodic business operations such as feedback through emails, automated reverts, remainders are some of the most basic processes which can be automated with the help of software. Some e-commerce companies are also using and in Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP). But the applications of and in such services is limited due to the presence of unique frequently asked questions (FAQs), user-specific problems and dynamic nature of businesses.

The prime objective of involving more and software services is to cut short the clerical work, data entry exercises, and process-driven labour. Following which, the workforce can focus their energy on more crucial and profit-enhancing tasks which can help in improving the work culture and overall efficiency of businesses.

The large-scale enterprises are incorporating more and more and software services in financial operations. The usage of and software in financial processes can be ascertained quite effectively due to the presence of quantifiable metrics and well-defined objectives.

Assessing the credit profile of a person on monthly basis, audit of duplicate entries, invoice generation, report creation, consolidation of budgeted costs and estimated expenses, identifying errors, automated wire-transfer requests, and audit of transactions are few example of financial processes which can be automated with the help of and software.

The advanced versions of are used in high-quantum financial decisions such as time-sensitive buying and selling settlement, algorithmic trading, and other capital market operations.[…]

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