Chatbots are being made to ease the pain that the industries are facing today. The purpose of chat bots is to support business teams in their relations with customers. It could live in any major chat applications like Facebook Messenger, Slack, Telegram, Text Messages, etc.
Chatbots may sound like a futuristic notion, but according to Global Web Index statistics, it is said that 75% of internet users are adopting one or more messenger platforms. Although research shows us that each user makes use of an average of 24 apps a month, wherein 80% of the time would be in just 5 apps. Undoubtedly among them are Facebook Messenger, Snapchat, Whatsapp, WeChat etc. This means you can hardly shoot ahead with an app, but you still have high chances to integrate your chatbot with one of these platforms. Wouldn’t it be great if someone could ease your pain by helping you out 24*7 making your work easier and less hectic. Chatbots can do just that!
Since chatbots are basically virtual robots they never get tired and continue to obey your command. They will continue to operate every day throughout the year without requiring to take a break. This improves your customer UX and helps you rank highly in your sector. Another advantage of this instant response is that you can also skillfully craft your chatbot to maintain your image and brand.
Unlike humans who can only communicate with one human at a time, chat bots can simultaneously have conversations with thousands of people. No matter what time of the day it is or how many people are contacting you, every single one of them will be answered immediately.
Chatbots have the benefit that it can quite easily be used in any industry. Unlike other products where you have to do a lot of development and testing to change platforms, chatbots are relatively easy to switch. One has to just train the bot by giving the right conversation structure and flow to switch its current field or industry.
Humans are bound to change of emotions. Chatbots, on the other hand, are bound by some rules and obey them as long as they’re programmed to. They will always treat a customer in the perfect way no matter how rough the person is or how foul language the person uses.
It can use your order history to make suggestions for the next order, learn your address details and much more. Customers love this smooth interaction and want all their transactions to be as simple as possible.
People tend to be less productive when given a recurring job or work. We humans usually get bored doing the same thing over and over again. Chatbots can now automate tasks which are to be done frequently and at the right time. And now there are already numerous slack bots which automate repetitive tasks. This helps people save time and be more productive.
People could use Bots as personal fashion advisor for clothing recommendations, or ask trading tips from a finance bot, suggest places to visit from a travel bot and so forth. This would help the users get a more personal touch from the chatbot. Also, the chatbot will remember all your choices and provide you with relevant choices the next time you visit it.