Digital workers are intelligent software bots that automate everyday business processes like data entry, invoicing, or system queries.
They will take over many repetitive and mundane tasks, creating new opportunities for businesses and workers.
People aren’t just more productive when they work with digital workers; they are also happier.
Copyright: weforum.org “Here’s how a digital workforce benefits businesses and workers”
Automation is the future of work. Already, 74% of businesses use automation to drive efficiency and navigate the convergence of problems we face at the moment: the ongoing aftershocks of a global pandemic, raging inflation, and increasingly complex regulations. But the leaders among them will embrace and deploy digital workers to partner with human ones, building new markets and creating healthier, happier workplaces. AI and automation are predicted to have a combined global impact value of $15 trillion by 2030.
What is a digital worker?
Digital workers are intelligent software bots that automate everyday business processes like data entry, invoicing, or system queries. They combine the best of modern technology: artificial intelligence (AI), machine learning, robotic process automation (RPA), and visual intelligence. The concept of a digital worker or assistant isn’t new. Many of us have grown to depend on Alexa, Siri, or other consumer-grade digital assistants to answer questions, play music, or call a cab. With intelligent automation quickly advancing, digital workers are becoming an increasingly normal part of people’s everyday workplace experiences as well.
Meet Allie, Betty, and Tess
Healthcare workers are notoriously stretched thin, with unprecedented levels of burnout driven by labour shortages. One study by the health insurance provider Humana found that clinicians spend three-quarters of their time manually charting medical interactions. To address this, Humana adopted a digital worker called Allie, designed to automate the administrative burdens of clinicians, allowing them to focus more directly on patients and less on paperwork.
At Granite Telecom, Betty Bot, Billy Bot and Barbara Bot have saved the communications company an estimated 15,000 hours and more than $600,000 a month to automate customer invoices. For the Ukrainian humanitarian organization Step with Hope, the Telegram for Humanity Bot has saved nearly 200 hours of manual processing each week, accelerating aid to more than 8,000 families weekly.[…]
Read more: www.weforum.org