The Internet provided the world with interconnection. However, it did not provide it with trust. Trust is lacking everywhere in our society and is the reason for the existence of powerful intermediaries aggregating power. Trust is what prevents the digital world to take over. This has consequences for organisations: they are inefficient because time, energy, money and passion are wasted on verifying everything happens as decided.


Copyright: © Theodore C. Chartier-Rueg, Thomas D. Zweifel – “Blockchain, Leadership and Management: Business As Usual or Radical Disruption?”


Managers play the role of intermediaries in such case: they connect experts with each others and instruct them of what to do. As a result, in our expert society, people’s engagement is low because no one is there to inspire and empower them. In other words, our society faces an unprecedented lack of leadership.

Provided all those shortcomings, the study imagines the potential repercussions, especially in the context of management, of implementing a blockchain infrastructure in any type of organisation. Indeed, the blockchain technology seems to be able to remedy to those issues, for this distributed and immutable ledger provides security, decentralisation and transparency.

In the context of a blockchain economy, the findings show that value creation will be rearranged, with experts directly collaborating with each others, and hierarchy being eliminated. This could, in turn, render managers obsolete, as a blockchain infrastructure will automate most of the tasks. As a result, only a strong, action-oriented, leadership would maintain the organisation together. This leadership-in-action would consist in igniting people to take action; coach members of the organisations so that their contribution makes sense in the greater context of life.

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Thomas D. Zweifel was speaking at the SwissCognitive World-Leading AI Network AI Virtual Conference focused on The AI Trajectory 2023+ in the “2022 Oiled AI. Get Ready 2023” expert panel discussion. Read the conference wrap-up here, or watch the whole show here.