Technology has impacted every sphere of society, and almost nobody can say that they haven’t benefited from it. One aspect of technology that has become ubiquitous is artificial intelligence, especially as reputable companies like Facebook, Amazon,  Netflix, Spotify, and others constantly use AI solutions with a human touch to interact with consumers daily.


Author: Thomas “AI Nerd” Helfrich, Expert in intelligent automation and AI Innovation systems


SwissCognitive, AI, Artificial Intelligence, Bots, CDO, CIO, CI, Cognitive Computing, Deep Learning, IoT, Machine Learning, NLP, Robot, Virtual reality, learningArtificial intelligence today not only plays a huge role in transforming companies and elevating brands, but it also has the potential to solve challenging social problems. Just like Fei Fei Li, a computer science professor at Stanford, said, “I imagine a world in which AI is going to make us work more productively, live longer, and have cleaner energy.”

Let’s look at a few ways Ai is transforming our lives.

The Role Of AI in Personalization

Many eCommerce companies deploy AI-related solutions for personalization, product recommendations, customer service, predictions, and cognitive analysis.

A good example is Netflix. With AI, Netflix personalizes movie recommendations, auto-generates thumbnails, and artwork, making them the most extensive worldwide subscriber base. Netflix’s Senior Data Scientist, Mohammad Sabah, stated in 2014:

“75 percent of users select movies based on the company’s recommendations, and Netflix wants to make that number even higher.”

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Redefine the Workspace

AI is currently changing the narrative in the workplace. The emergence of AI has improved and changed the way we handle various tasks at work. There has been improved efficiency and new work models; the hybrid work model is in vogue with the coming of the pandemic. This wouldn’t have been a success without Artificial intelligence. Customer service is more effective these days with chatbots and automated replies with a human touch. Business processes can be automated using a combination of robotic process automation, intelligent document processing, and Ai Inference engines.  Powerful stuff!

Accelerated Content Creation

The marketplace is filing up with Ai-Writing Companies.  They are nearly all based upon GPT-3 like technology and have different models that accomplish:

  • Writing sales copies,
  • crafting outstanding headlines,
  • and generating blog post ideas.
  • Fictional stories
  • Reports on news and sports

Using AI-powered tools to create content accelerates and reduces stress levels for digital content creators and marketers. When there are lower stress levels, there will be increased productivity and positive feelings. People will then invest in tasks that require creativity and empathy that only humans can provide. Experts envisage tech changes resulting in new skills being valued and a rethinking of the concept of work. Pew Research

A Dramatic Influence on Healthcare

The Healthcare industry has seen much progress due to artificial intelligence. Operation cost can reduce significantly by up to $100B, all thanks to AI. Article intelligence augments the efficiency of healthcare workers by improving the operations of medical facilities and organizations. That’s quite something. The Healthcare sector benefited mainly from the applications of Artificial Intelligence during the coronavirus pandemic. With the use of AI, there was an accurate diagnosis, appropriate data collection, and more efficient treatment in turn.

Surgeons use virtual reality to perform virtual surgery before opening up a person and operating blindly. This alone can reduce many surgical errors and improve the success rate of surgeries. IBM Watson for Health helps healthcare organizations diagnose various symptoms, diseases, and conditions through cross-referencing millions of records in minutes.

Big data in health and spot-on analysis enable doctors and healthcare professionals to make better decisions about treating their patients. By studying the patterns and risks of developing disease using Artificial Intelligence, doctors can take a more holistic approach to treatment options. Additionally, AI robots can help with repetitive tasks, rehabilitation, and physical therapy and help people with long-term illnesses.

AI Successfully Bridging Communications

Another way AI has positively impacted society is how we communicate with loved ones and even strangers.

According to Statista, the number of people that used dating sites surged. Now, dating platforms aside, imagine surviving Covid without technology or any means of contacting people, and we may have lost more people to boredom than the actual disease.

Artificial Intelligence has affected the way we communicate with people. In the sense that many people are tilting towards fostering more relationships online than physically, which has its pros and cons. One of the pros of creating relationships online is that you can meet as many people as possible, and it also helps people who are shy to meet people. However, a significant con is that people may lose touch with the world around them and depend solely on AI. What if there’s a zombie apocalypse and people can’t use technology again? Although we hope that doesn’t happen, it’s still important to factor that into our conversations about AI.

The Role of AI in Curbing Crime Rates

Crime rates will see a significant decline in society with AI. Investigative processes will improve with the advancement of artificial intelligence. We can now see that facial recognition is as common as fingerprint recognition, to the point that tech companies make phones that offer the option of accessing your phone with your face. Utilizing AI in the justice system gives the authorities different ways to effectively use technology to find a criminal without invading an individual’s privacy.

However, one of the negative impacts of artificial intelligence on society is BIAS. No matter how intelligent AI is, we should not forget that humans are naturally biased. So the algorithm of an AI can be limited, resulting in its learning process becoming biased.

Every other negative impact of AI on society will stem from its programming. Whatever a person builds AI for is precisely what it would propagate. But, it doesn’t change the fact that AI contributes significantly to society.

What’s Next?

From modifying healthcare services and operations to helping marketers and entrepreneurs reach potential clients and even assisting people to improve their relationships by making communication possible regardless of distance, AI has made things easier for people.

The only way to miss out on the impact of artificial intelligence is if you decide to live in a cave or under a rock because tech is everywhere around you. There will be many lapses with AI from the onset. But with time, it will have more positive than negative impacts on society.

About the Author:

Thomas “Ai Nerd” Helfrich is an expert in intelligent automation and AI Innovation systems. As the CEO and Founder of, he has created the #1 AI-Powered thought leadership content creation company. Thomas is an influencer on LinkedIn and the host of the “AI Nerd – AI With Attitude” YouTube channel. He is always entertaining, informative, and engaging with the audience.