There is still considerable discussion about the things artificial intelligence can and cannot do. While there is no doubt that AI can drive the automation of the most mundane tasks in the enterprise and will be able to do a lot more in the future, it is still unclear as to whether it will be possible to replace a good employee. 

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SwissCognitive, AI, Artificial Intelligence, Bots, CDO, CIO, CI, Cognitive Computing, Deep Learning, IoT, Machine Learning, NLP, Robot, Virtual reality, learningWhile there are many different characteristics that define a good employee, one of the most important is engagement, or the emotional commitment the employee has to the organization and its goals. This emotional commitment means engaged employees care about their work and their company. So, can an AI driven machine emulate that commitment? Can AI replace a good employee?

Artificial Intelligence’s Impact on the Workforce

AI and robotic technology can increasingly replace aspects of many jobs, and in some cases, entire jobs. More complicated is how the overall labor market will look like as AI capacities and robotic capacities improve simultaneously, opening unprecedented capacities for non-human workers, Karla Erickson is a labor ethnographer and sociologist at Grinnell College in Iowa. “We can look back somewhat to previous stages of rapid automation — the steam revolution, industrialization of manufacturing, the implementation of computers into most fields in the 1980s, and so on,” she said.

“Those previous automations do show that new fields and jobs do develop over time, though often a period of high unemployment and labor shifts happens first. However, what little can be discerned from those previous shifts is limited because there are several unique circumstances influencing the massive labor changes that are underway in the 2020s. This wave of technological automation is unlike previous automations in the following ways: […]

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