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Artificial intelligence (AI) top priority for organisations, but challenges remain

Organisations across the Asia Pacific region are leading the charge toward adoption, according to new research from Juniper Networks. 

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SwissCognitive, AI, Artificial Intelligence, Bots, CDO, CIO, CI, Cognitive Computing, Deep Learning, IoT, Machine Learning, NLP, Robot, Virtual reality, learningThe company found both consumers and enterprises want to use to a greater extent – and many executives have put it as a top strategic priority for 2021. However, challenges still remain that have hindered actual adoption. 

Juniper conducted the global survey of 700 IT decision makers with direct involvement in their organisation’s and/or plans or actual deployments to assess the attitudes, perceptions and concerns of the technology.

The study highlighted that respondents in the Asia Pacific region displayed greater levels of trust toward , with a higher degree of confidence that will play a bigger role in their lives going forward than their counterparts in North America or Europe. 

A key research finding was that some 99% of APAC respondents feel their organisation would benefit from the embedding of into their daily operations, products and services. In fact, some 42% of respondents reported that 50% or more of their operational decisions are currently assisted by decisioning, or will be soon, compared with only 23% of respondents in North America.

Customer Service is reported as the most common business area currently utilising . This has helped to drive broader acceptance and trust, while also accelerating adoption and fuelling the demand for employees who are skilled in development. With digital technology tangibly benefiting the way enterprises and individuals operate in the region, respondents in Asia (71%) are more open to seeing as their co-worker of the future than in North America (54%).

While the adoption and development of in the Asia Pacific region is growing rapidly, Juniper’s research show that respondents are looking to overcome challenges, primarily in the following areas:

  • -Ready Technology Stacks: Respondents ranked developing models and data sets that can be used across the company as the top technology-related challenge. There is a need for stronger infrastructure – including data, cloud and networking capabilities – and talent to work with systems, as more than half of executives (74%) are likely to collect telemetry data to enhance to improve user experience.
  • Workforce Readiness: 48% of APAC respondents’ organisations are struggling with preparing and expanding their workforce to integrate with systems. Providing tools and opportunities that help employees apply skills is a top priority for leaders, while developing plans and metrics to expand employee skillsets and recruiting pipeline are also of importance. Meanwhile, C-level respondents reported they feel it is more of a priority to hire people to develop capabilities within an organisation (Priority No. 1) than it is to train end users to operate the tools themselves (Priority No. 2). 
  • Governance: 75% of APAC respondents reported that has been identified as a priority by their organisation’s leadership team for their FY21 strategic plan and 87% of executives agree cross-functional executive sponsorship and involvement is critical for to integrate into their products and services. Despite broad acknowledgement from respondents, only 3% of executives reported that they have identified a company-wide leader who oversees strategy and governance.

Although does come with its own set of challenges, Juniper’s research shows that organisations that have already adopted and harnessed the power of are showing real and meaningful outcomes. […]

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