The use of artificial intelligence in different sectors of the market has gained strength in recent years. Such growth is related to the need for greater process agility, but also the need for service customization.
Copyright by Tryphena Dudley
The idea is for the consumer to live an experience as aligned as possible with their needs. But it is not only they who have enjoyed such benefits, and can highlight here the use of technology.
According to Salesforce, there are now more than 75 billion smart devices around the world, resulting in trillions of data as well as interactions. These numbers reaffirm the ever-increasing impact of artificial intelligence on corporate everyday life.
Chances are if you use mobile devices in your daily life, you may have already noticed that when an image is loaded, the tool itself already recognizes the face and asks if you want to tag or even suggests who owns a face . This happens thanks to Artificial Intelligence.
One of its main revolutions is precisely the promotion of smarter research. The idea is that technology is increasingly being used in business processes, and information can also be pooled to facilitate all the organizational work that would be done manually by a collaborator.
As with faces, documents can now be recognized and marked automatically, making it easier to detect contracts, invoices, receipts, and so on.
This makes it easier to check what has been spent, for example, on a trip and to check compliance with the rules laid down in the trip plan. Consequently, documents are allowed to be read more easily, facilitating the entire business process. It also makes future research easier if you need to plan a new journey.
Digital Personal Assistants
Imagine the following situation, you buy a product but have difficulty using it, and then use the chart of the company that marketed it to help you. Today, with AI booming, we have seen service growth through chatbots, which are intelligent robots capable of meeting customer demands regarding their inquiries.
To get an idea of what has been done, just look at Siri, Apple’s virtual personal assistant, who helps organize users’ lives. Not only does it order tasks, but it can also produce reminders about shopping, messaging, making calls, and more.
Based on the principle of personal assistance, we can highlight another impact that AI has had on the market, which is the strategic recommendation. When you go to a shopping site, for example, and see a product of interest, intelligence captures that data and turns it into a future recommendation of some similar item to help you make the buying decision.
Future of business
AI is so present in everyday life, it is among the companies’ priority investments. By 2022, this technology is expected to have a market value of over 3.9 billion of dollars, which represents the openness to more powerful solutions.
This contributes to the claim that businesses will need to invest in artificial intelligence if they are to be more competitive in the marketplace. Even the simplest, most everyday tasks of the company will rely on AI to perform. After all, the idea is that actions take up less space in the employees’ agenda, which may focus on strategic business issues.
For example, Big Data and Business Intelligence will become more advanced to facilitate data collection as well as their interpretation. Consequently, any decision-making process will be based on concrete research, which reduces the chances of errors but also brings agility and more aligned results for the company.
In addition, there is an increase in the ability to choose a more economical but at the same time a more effective service. In addition to pattern analysis, as well as expense reporting and others.
Demand management is part of everyday life. There are many details, such as tickets, lodging, participation and registration in events, productivity during the journey. Anyway, this involves variables that often come under the command of a single professional.
The AI came precisely to make the scenario less complex and facilitate the daily life of the professional in charge of this task. Suppose you received feedback that the hotel room is not as planned? With the help of technology, it is possible to analyze the context and perform a real-time intervention with the service provider, thus generating the possibility of a positive impact on the problem resolution.
As a result, the time needed to resolve the issue will be shortened and will have a future impact on the accuracy of the choice of services and the results obtained during the trip. In addition, the travel manager will be able to give higher quality by predicting future demands.
Another gain promoted by artificial intelligence applied to corporate tourism is the possibility of making integrated planning of the journey that will be experienced by the employee. A clear example is the use of platforms that allow customers to request information about their travel plans – from the means of transport to the travel itinerary – and to submit expense reports, for example.
Today, there are tools on the market that integrate, for example, applications and other software that helps make the company’s professional journey not only optimized but also more profitable, avoiding waste or choosing services that are incompatible with the company’s budget.
Many platforms have specialized teams, prepared to answer questions in real-time, even during the trip. In addition to integrating the technical aspects of travel, they also have an excellent experience for both the traveler and the company they represent.
Personalization in customer service is an increasingly popular issue in the modern world. Consumers are more demanding and to impact their experience, companies need to adapt to this new reality. It is a fact that the customer relationship experience is even more important and needs to be positive.
Today there are smart tools that allow you, from the moment a traveler hires the hotel, airline or rental company, to combine the data to analyze its characteristics and behavior in seconds. Thus, the algorithm is able to align the traveler with the most suitable agent to meet their current needs.
But it is not only in this process that service is impacted. Such servers have adopted technologies to provide personalized service to their customers. For example, there are airlines that offer catalogs of products and services that can be ordered during the flight and tailored to customer needs.
What are the benefits to my business?
Although it is still undergoing transformations, travel planning with artificial intelligence technologies already has a number of advantages for adopters. We will learn more about these benefits below! Keep up.
Better security of financial transactions
Organizing a business trip involves not only the planning part but also the execution. In the latter case, it is up to the manager or task manager to perform, for example, financial transactions corresponding to the payment of suppliers.
The action can be performed by different means, from the use of a corporate card to a practice of refunds. Regardless, it is critical to have a tool that does the job safely, because it will involve financial data as well as a considerable amount.
When AI in software is involved, there is more security throughout the process. Blockchain, which is then distributed and shared database technology responsible for transactions, brings this payment faster, meaning greater transparency and trust, especially in international travel, which encourages companies to adopt this practice more often…
Greater autonomy and lower chance of errors
The fact that the employee always depends on the approval of third parties to quote a trip or even make the choice of tickets and accommodation, for example, can make the process more time consuming and dependent, delaying all tasks of both parties.
By using artificial intelligence resources to plan journeys, it is possible not only to empower professionals to make their choices but also to prevent them from violating the norms set forth in corporate internal policy. The goal is to make technology facilitator, but also to lessen the chances of mistakes that become rework or confusing actions. For example, you can check the hotel reservation and whether the number of nights corresponds to the period of stay.
The decrease in expenses
The use of artificial intelligence also allows for a reduction, but also during travel. With technology, there is a possibility, for example, to track payments as well as the amounts spent on the premises. As a result, the employee in transit will not be compelled to spend any amount he or she cannot or with something that is not in the specifics of the company, which can become a warning and even cause to be dismissed for cause.
In addition, more accurate spending control prevents additional fees being charged. Even small, the economy is a good thing for the company that knows exactly where their travel money is going and what its biggest sources of spending are.
Centralization of services
Imagine having to handle a platform for each service hired for a trip. A real waste of time, right? The interesting thing about using an AI tool is that it can all be integrated into one place.
Technology not only enhances the experience of those who organize but also of those who travel. This is because any necessary information queries can be made in a timely manner, allowing intelligent decision-making.
Thus, the employee does not have to make use of various applications to handle aspects of a trip. This facilitates the process even for tour service providers who can offer companies integrated solutions to pre-set specifications.
Improved travel experience
Regardless of being a business trip, it is a fact that a good experience is crucial. Sometimes due to mismatches, scripts can even harm a job, which raises the employee’s dissatisfaction rate.
The idea of applying technologies in business travel aims to avoid such problems. For example, if an employee arrives at an airport late in time, the process is facilitated via digital check-in and easy recognition so that he doesn’t have to go through those procedures that require queuing.
Being able to concentrate on work within a single platform that not only makes payments, warns you about your daily obligations and avoids invoice losses, it also facilitates the organization as a whole.
Remember that this will be essential when producing the final report that needs to be delivered to the company. In fact, with the help of AI, the report becomes less laborious and complex, as well as a source for future consultations, as in the annual budgeting process.
Artificial intelligence is crucial for the establishment of high-performance processes with a low level of errors and no waste. Every business can benefit by providing the best possible experience for those using technology.
According to Salesforce, forward-thinking organizations are already betting on artificial intelligence in the opportunity identification process, benefiting internally.