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Artificial intelligence drives new interest in performance support

Fearful that technology was eradicating their jobs, in 1811 a group of English textile workers protested by destroying their weaving looms. The Luddites saw the introduction of automation as deskilling, casualising, and cheapening their labour.

What began as destruction of property grew into a direct confrontation with the British Army, and ultimately assassination, execution and transportation. Now workers are being threatened again, this time by artificial intelligenceArtificial Intelligence knows many different definitions, but in general it can be defined as a machine completing complex tasks intelligently, meaning that it mirrors human intelligence and evolves with time. (), with every news site from Forbes to The Guardian screaming that “robots are taking all our jobs”. In truth, robots have been “taking all our jobs” since the 1960s.

Jobs are not equal to jobs

Generally, that has not concerned the thinking classes so long as the jobs being replaced were blue collar factory and warehouse automation. Delivery dronesDrones are defined as unmanned aircrafts, they can be very small or rather large. Most drones cannot operate completely autonomous, but need human inputs. Moreover, there are a lot of laws in place which do not allow for private drones to fly out of sight., driverless taxis, and automated lorry trains sit in the same class: threatening those people over there, therefore not a concern to us! So the latest flap over artificial intelligence as the ultimate jobs killer, is largely a result of an existential panic by the thinking classes. If can do the thinking, what are we going to do?

While this isn’t exactly keeping the average L&D professional awake at night just yet, you do hear it mentioned during coffee break conversations. No need to panic just yet. Every innovation since the wheel has had a destructive influence on what went before (the wheel put log rollers out of business), while creating a new wave of creativity and new things for people to do. Only months into embracing and ChatbotsChatbots are computer programs which were engineered to converse in spoken or written form with humans. They are usually used in dialogue systems with a limited topic range. For example, they can answer basic customer questions or help you buy the correct train ticket. at Learning Pool our CTO has suggested we need to hire new employees called Conversation Consultants. 

We’ve looked at the Conversation Consultant’s job role, and to be honest, it is a pretty cool new job for Learning and Development. You take your client’s source content and train an application to understand it such that the learner can interact with it conversationally. Ultimately our goal is that learners will talk to their training. […]

  1. SwissCognitive

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  2. Ross Pederick

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  3. Sibylle Trenck

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  4. Padam Kr Tripathi

    RT @SwissCognitive: Artificial intelligence drives new interest in performance support
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  5. Dalith Steiger

    Artificial intelligence drives new interest in performance support
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  6. Andy Fitze

    Artificial intelligence drives new interest in performance support
    #Artificial_Intelligence #Deep_Learning
    https://t.co/LiaNdWLCKV

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