Industry Research

Dear Hotel Guests – I’m your personal robot

Hotel Robotic

Robots and in the Hotel Industry

ROBOTS AND IN TRAVEL – WHO ARE THE EARLY ADOPTERS?

AI in hotels

CONSUMER ACCEPTANCE WILL MAKEOR BREAK THE USE OF ROBOTS IN THE HOTEL INDUSTRY

Travelzoo conducted global research to find out:
• How comfortable travellers are with robots
• Whether travellers believe robots will improve the experience
• Which countries are most accepting of robots

ALMOST THREE QUARTERS OF CONSUMERS BELIEVE ROBOTS COULD IMPROVE SERVICE IN THE HOTEL INDUSTRY

Robots in Hotel

HOTEL PORTERS ARE REPLACEABLE

• 3 in 4 would welcome the use of robots as hotel porters
• 37% thought robots would be better than humans at being porters and a further 25% thought they would do just as good a job […]

Richard Singer, President – Travelzoo, Europe – ITB Berlin 2016

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