Robots and in the Hotel Industry
ROBOTS AND IN TRAVEL – WHO ARE THE EARLY ADOPTERS?
CONSUMER ACCEPTANCE WILL MAKEOR BREAK THE USE OF ROBOTS IN THE HOTEL INDUSTRY
Travelzoo conducted global research to find out:
• How comfortable travellers are with robots
• Whether travellers believe robots will improve the experience
• Which countries are most accepting of robots
ALMOST THREE QUARTERS OF CONSUMERS BELIEVE ROBOTS COULD IMPROVE SERVICE IN THE HOTEL INDUSTRY
HOTEL PORTERS ARE REPLACEABLE
• 3 in 4 would welcome the use of robots as hotel porters
• 37% thought robots would be better than humans at being porters and a further 25% thought they would do just as good a job […]
Richard Singer, President – Travelzoo, Europe – ITB Berlin 2016
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